Refund and Returns Policy

1. General Overview

At Innovmart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, accessories, and documentation intact.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Items marked as “Final Sale”

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label (when applicable). Pack the item securely and attach the label. You are responsible for any return shipping costs unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we have received and inspected the returned item.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund reflecting the diminished value.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Innovmart,